Safaa, your digital companion for better mental health

• What is Safaa?

  Safaa is a Saudi platform for mental health and everyday wellbeing. It helps you understand yourself more deeply, work with your emotions, and make sense of them — through practical content, interactive tools, intelligent support, and access to specialists when you need them.

• When do I use Safaa?

  Safaa is designed to be available any day, any time. You can use it on ordinary days, on stressful days, or during times when you need to make sense of your feelings and move through a difficult period. Safaa wasn't built only for moments of crisis — it's there to help you develop your daily relationship with yourself.

• Is Safaa a replacement for therapy?

  No. Safaa isn't a substitute for a doctor or a mental health specialist. It supports you with daily care, education, exercises, and continuity between sessions, and makes it easier to reach a specialist when you need one.

• How does RAFEEQ help me?

  RAFEEQ is a Saudi AI model designed to support mental health. It helps you put what you feel into words, settle your thoughts, understand your state, and find a fitting next step within the app — guided by evidence-based strategies. RAFEEQ isn't a mental health specialist — it's a safe, supportive everyday presence. RAFEEQ is currently in public beta and may occasionally produce inaccurate responses.

• Is my information on Safaa private?

  Yes. Your privacy is foundational to the Safaa experience. We handle your data and conversations with great care, and we only share your personal information in line with our privacy policy and with your consent when needed. The experience is built to feel safe and clear from the very first moment.

• What does "stepped care" mean in Safaa?

  At Safaa, we believe mental health support isn't a single step. We start with simple, effective interventions that help you understand yourself and improve, and we gradually scale the level of support — from practical tools and exercises, to interactive support, all the way to specialized care when you need it. Which step you're on depends on your real response and need.

• What if I'm in acute distress right now?

  Safaa is built for everyday companionship and gradual progress, not for emergencies. If you may act on thoughts of harming yourself or someone else, please reach out immediately to the Saudi Ministry of Health mental health support line at 920033360, or call unified emergency at 911.

Clinical content reviewed in partnership with Rukn Aamen Center